Terms & Conditions

These terms apply when you use this website and when you have work carried out by CARZ 2.O. They are written to be readable rather than defensive. If anything here is unclear, ask us — an unclear term is our problem to fix.

Nothing on this website is a quote. Prices depend on your specific vehicle, its condition and the scope agreed, which is why every service here leads to an inspection or assessment rather than a checkout.

An estimate is issued after we have seen or properly assessed the vehicle. Work begins only once you have approved that estimate. If something further is discovered during the work, we stop and come back to you rather than adding it and telling you afterwards.

We describe our work in terms of what it actually achieves. In particular, and stated plainly:

• Paint protection film absorbs stone chips, road debris and light surface scratches. It is not scratch-proof, and it is not permanent protection.
• Ceramic coating changes how a surface behaves — gloss, water behaviour and ease of cleaning. It is not impact-proof or scratch-proof, and it does not replace paint protection film.
• Sun film reduces heat, glare and UV entering through the glass. It is not security glazing, and permissible film specifications are set by regulation rather than preference.
• Detailing restores and cleans. It is not bodywork, and some stains, sun damage and wear may improve without disappearing.
• No CARZ 2.O service is accident-proof, and none of them makes a vehicle immune to damage.

Where a manufacturer attaches terms to a product we fit, those terms are shown and explained to you before you commit, and their limits are stated rather than glossed over.

Where we assist with an insurance claim, that assistance covers documentation guidance, preparing an estimate, coordinating with a surveyor or insurer where applicable, carrying out the repair and keeping you updated.

Assistance does not guarantee claim approval or settlement. Your insurer’s policy terms and its assessment control the outcome, including what is approved, what is paid and how long it takes. We make no commitment on any of those, and you should treat anyone who does with caution.

For insurance renewal we assist with reminders, reviewing your existing policy, explaining terms and coordinating the process. We do not underwrite, issue or price policies. What options can be discussed depends on insurer availability and the permissions that apply at the time.

This website does not publish prices. Where prices are quoted to you directly, they follow our current rate card and our vehicle-specific quotation policy, and they are valid for the scope and vehicle they were prepared for.

Taxes apply as required. If the scope changes, the price changes with it — and only with your approval.

Please remove valuables and personal belongings before leaving your vehicle. We take reasonable care of vehicles in our custody, but we ask you not to leave items of value in them.

Timelines given are honest estimates based on the agreed scope. Parts availability and, on an insurance claim, insurer approval can both move a date. We report movement rather than leaving you to wonder.

The content here is provided for information. We keep it accurate and update it as our services change, but it does not form part of any contract until it appears in an estimate issued to you.

Photographs of completed work are published only with the vehicle owner’s permission. Text and images on this site belong to CARZ 2.O unless stated otherwise.

Tell us first, and quickly. Most issues are easiest to resolve while the vehicle is still with us or shortly after handover. Contact us on +916364993536 or through the contact page and we will look at it properly.

These terms may be updated as our services change. The version that applies to your work is the one in effect when your estimate was approved.

We handle personal data as a Data Fiduciary under the Digital Personal Data Protection Act, 2023. We use what you give us only for the purposes you agreed to when you gave it, and we keep a record of that agreement.

You may ask us at any time for a copy of what we hold, have it corrected or erased, or withdraw a consent you gave. Withdrawing consent is as easy as giving it and does not affect anything already done while it was in force. Use the data rights form or write to connect@carz2o.com.

We share personal data only with people who need it to do the work you asked for — the technicians, and where a claim is involved the insurer or surveyor. We do not sell it, and we do not pass it to anyone for their own marketing.

If you are not satisfied with how we have answered a complaint about your data, you may complain to the Data Protection Board of India. Our full privacy notice sets out what we collect, why, and for how long.