Cancellation Policy

Tell us as early as you reasonably can and there is normally nothing to settle. We would much rather move a booking than hold you to one that no longer suits.

You can cancel an inspection, assessment or service booking at any point before work begins. Call, WhatsApp or reply to your confirmation — whichever is easiest.

Where no work has started and nothing has been ordered specifically for your vehicle, a cancellation costs you nothing.

Rescheduling is always preferred to cancelling and is free. Tell us and we will find another slot. If we need to move your booking — a job overruns, or a part is delayed — we will tell you as soon as we know rather than on the day.

Bays are allocated per vehicle, so a late arrival may mean a shorter slot or a new date. If you are running behind, a quick message usually solves it.

Repeatedly missing booked slots without notice may mean we ask for confirmation before reserving time in future. That is about scheduling fairly for everyone, not a penalty.

Work begins only after you approve an estimate. If you stop a job after it has started, you are responsible for the work already carried out and any materials already used, charged against the approved estimate rather than in full.

Some stages cannot be stopped safely partway — a panel in preparation, or a coating mid-application. We will tell you what stage the vehicle is at and what stopping there actually means.

Where a part has been ordered specifically for your vehicle and cannot be returned to the supplier, its cost stands even if the work is cancelled. We will always tell you before ordering anything in that category.

Most bookings do not require a deposit. Where one is requested — usually because parts are being ordered or a longer slot is being reserved — the amount and its terms are confirmed with you in writing at the time of booking, before anything is paid.

Repairs going through a claim depend on your insurer’s approval and timelines, which sit outside our control. If you withdraw a claim or decide to pay privately instead, tell us early and we will adjust the paperwork accordingly.

Call or WhatsApp +916364993536, or use the contact page. Include your name, vehicle and booking date so we can find it quickly. You will get confirmation back — if you do not hear from us, assume the message did not arrive and try again.